FAQ

Frequently asked questions

What Is So Special About Haus of Alpha And Omega?


HAO is a luxury personal care brand dedicated to providing clients with an experience that tantalizes the senses. This brand consists of more than just “smell goods.” It is meant to supply our clients with soul medicine that uplifts their well-being and provides them with a new mood experience.




What Ingredients Do You Use?


WAX: We use a unique vegan blend of apricot and coconut wax. This blend creates rich and smooth candles. It also has exquisite burning properties that minimizes the amount of smoking and sooting, which will result in less build-up in the home. WICK: Cotton Core (self-trimming) BURN TIME: 90 hours




Where Do You Ship?


HAO currently ships within the United States only. We are working on International shipping options to meet the needs of International Haus Members! Please monitor our IG and Facebook pages for updates!




When Will My Order Ship?


Please allow up to 5 business days for order processing. Once your item has shipped, you will receive a shipment notification email with a tracking number.




What Is Your Return Policy?


All sales are non-refundable. Only exchanges and merchandise credit will occur. Replace damaged items with photographed evidence that is submitted within 5 days from delivery. You may exchange your unused and undamaged candle for another candle of the same size within 5 days from delivery. All sale items are absolutely final. No exceptions.